Starting point
A complex, deeply integrated email response management system had to be replaced within twelve months. Parts of the existing integrations and rules were not sufficiently documented.
Our contribution
Lupus used reverse engineering and business analysis to understand the existing dependencies and developed requirements through requirements engineering. Lupus also supported the selection and implementation of the new solution and assisted with operations.
Outcome
The existing system was replaced while operations continued. The client confirms that implementation was completed on schedule and within budget.
Key takeaway
Replacing a complex system requires an understanding of technical dependencies, business processes and operational requirements.
Experts involved
The project involved Rolf Leder (Business analysis & customer service).